Refund Policy Welcome to the world of Gaia, warrior. Whether you're a SOLDIER First Class or just stepping out of Midgar for the first time, we know that every gil counts. This Refund Policy outlines the rules and conditions for digital purchases made through our platform, ensuring fairness, transparency, and respect for the spirit of the game. 1. Digital Goods Are Final All purchases of digital products related to FINAL FANTASY VII—including game keys, DLCs, cosmetic packs, soundtracks, and virtual currencies—are non-refundable once the transaction is complete. When you confirm a purchase, you acknowledge that access is granted immediately and thus forfeit your right to withdraw. 2. Eligibility for Refunds Refunds may only be considered under specific and rare conditions: Duplicate purchases due to technical glitches. Incorrect or accidental purchases made without intent. Content not delivered due to server errors or failed downloads. Unauthorized use of your account, provided evidence is submitted. Compatibility failure with your system, if clearly stated in the system requirements. Requests must be submitted within 7 calendar days from the date of transaction. Beyond this period, Shinra’s bureaucracy is impenetrable. 3. Ineligible Refunds We do not offer refunds in the following cases: Change of mind or dissatisfaction with gameplay. Content already consumed or significantly used. Network issues or connectivity problems on the user’s side. Misunderstanding of product description or content. Lost access due to account bans, suspensions, or policy violations. 4. Subscription-Based Content If you’ve subscribed to any ongoing content or premium access (such as a Season Pass), your subscription can be canceled at any time before the next billing cycle. However, no partial refunds will be issued for the remaining time. All benefits remain active until the end of your current billing period. 5. Third-Party Stores If your purchase was made through an external marketplace (such as Steam, Epic Games Store, PlayStation Store, Xbox, or mobile app stores), their individual refund policies apply. We cannot override third-party decisions. Please refer to their support pages for more information and initiate refund requests through them directly. 6. Fraud & Chargeback Policy Attempts to reverse payments through chargebacks without prior communication may result in: Permanent suspension of your account. Revocation of product access. Legal steps if fraud is suspected. We encourage users to reach out to support before initiating a chargeback, as most issues can be resolved without disruption. 7. How to Request a Refund To request a refund, please contact our support team via the official Help Center with the following: Full name and registered email Purchase ID or transaction receipt Description of the issue Proof (screenshots, error messages, etc.) Our team strives to respond within 3 business days, though complex cases may require additional verification. 8. Regional Regulations Depending on your jurisdiction (e.g., EU, UK, or Canada), additional consumer rights may apply. We comply with all applicable laws, including digital content regulations and consumer protection standards.